VACANCY ANNOUNCEMENT N°026/CO/CMR/2015

(Female candidates are encouraged to apply)

The united world food programmed is looking for the services of an IT operations with competences listed below

TITLE: IT Operations Associate 

CATEGORY: General Service

GRADE: SC6

CONTRACT TYPE: Service Contract

CONTRACT DURATION: 12 months 

DUTY STATION: Yaoundé

CLOSING APPLICATION DATE: 15 JANUARY 2016

Accountabilities:

Under the direct supervision of the IT Operations Officer and the overall supervision of the deputy country the incumbent will be responsible for the following duties and responsibilities:

• Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively.
• Monitor technology reliability identify user needs, analyze data and procedure accurate reports in order to recommend IT solutions to support informative decision-marking.
• Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
• Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
• Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
• Support to co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
• Draft standard material such as end-user and technical documentation to ensure staff has access to required information about IT services and products.
• Perform the installation and maintenance of telecommunications systems and equipment (VSAT, VHF and HF), to ensure optimal services in compliance with standard operations procedures.
• Provide guidance to a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
• Perform any other related duties.

Education:

• Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Experience: 

• Typically four or more years of professional experience in the domain of information and Technology  with an interest in international humanitarian development

Knowledge & skills:

• Has experience analyzing service management result and development service enhancement recommendations. Has participated in business process re-engineering efforts and identified service management improvements. Has experience in MS Windows Servers OS, Active Directory, good knowledge of networking equipment and infrastructures. HF; VHF and VSAT installations etc…

Language: 

• Fluency in both oral and written communication in the UN language in use at the duty station’s language, if different. 

Other desire skills:

• Good working knowledge of Microsoft software application, particularly MS- office (Word, Excel, Access, Power Point, etc.)

Completed files (Letter of motivation, Curriculum Vitae with references, Diplomas, etc.) should carry the post title on the sealed envelope marked "confidential" quoting VACANCY ANNOUNCEMENT 026/CO/CMR/2015

Applications can be deposited at the WFP office in Yaoundé.

Please address the applications to:

Country Director/representative

World Food Programme

Giscard d’Estaing Avenue

Behind the Municipal Council

PO Box: 7308

Yaoundé

Closing date of application 15 January 2016

Only applicants with correspond profiles will be given due consideration.