SIC CACAOS
IT Country Supervisor

About the role:

• Hierarchical Mentor : IT Operations Regional Manager
• Category : Cat. 10
• Location : Douala
• No de positions : 01
• Type of contract : Permanent Contract

The IT Support Country Supervisor is responsible for the deployment, support and correct functioning of information technology architecture within the site(s) in a country and with focus on the local IT operations, covering local Infrastructure: WAN, (W)LAN, Endpoints (desktops, laptops,..), (label) printers, Local Servers , Fixed & Mobile Telecom in line with the Group’s IT strategy, & overall infrastructure.

Key responsibilities  include:

• Deploy and support local IT Infrastructure for the site(s) in scope : PC’s, printers,(W) LAN, local servers, telephony (fixed, mobile), end-user applications in line with Group IT standards
• Participate in Corporate IT projects which impact the supervised site(s)  (Ex. WAN, (w)LAN  & VoIP Upgrades / Implementations & Integrations)
• Ensure professional “daily operations” of the IT infrastructure components, against SLA’s and targeted cost levels and within the agreed procedures and guidelines
• Manage the local IT Opex and Capex budgets against predefined targets – locally roll-out cost improvement / efficiency projects
• Manage local vendor relations for locally provided services
• Ensures a professional follow up of all end user requests and works towards solutions within agreed SLO timeframes (technical support, assistance, training)
• Keeps up to speed with “best-practice” evolution in his/her respective technical area (market trends, adoption of technology by other multinational companies)
• Provide supervision to up to 5 local IT-staff direct reports, depending on country-size (“IT Technicians & IT Support Analysts”)
• Deliver agreed projects according to business expectations respecting BC templates, on-time, within budget and without business disruptions. Contribute at your level, in line with level expectations. Includes contribution to "IM/IT Quality Excellence" improvement initiatives (restore power user network, restore project management methodology, etc....), which is prerequisite to exceed expectations.
• Remedyforce Tickets: Meet SLO targets for day-to-day IM-IT services to the BC business. Work on RCA (Root Cause Analysis) of recurring incidents or information requests to avoid them for the future. For High-Medium-Low requests: Incidents, Information requests and service requests (4 hrs, 7d, 21d) ; on boarding/off boarding (21d) ; new hardware request (21d) ; password reset (4 hrs) ; complaints (24hrs)

About you:

Required academic qualifications

• Bachelor degree in Information Technology or similar

Experience

• Up to 4 years of experience  and above

Knowledge

• Good knowledge of English
• Interpersonal/Leadership competencies
• Listen to others and support;
• Strive for excellence;
• Analytical skills;
• Team player with good interpersonal skills;
• Ability to multitask;
• Ability to transfer knowledge to others.

HOW TO APPLY

Interested candidates should submit their applications via the jobs.barry-callebaut.com platform no later than 10 May 2021