JOB ADVERT: Encoder-Service Provider

Location: Garoua, NO, CM

Company: Plan International

Plan International is an independent non-profit development and humanitarian organization that advances children’s rights and equality for girls.
We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it is girls who are most affected.
Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.
We support children’s rights from birth until they reach adulthood. And we enable children to prepare for-and respond to -crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.
We have been building powerful partnerships for children for over 75 years, and are now active in more than 70 countries.
Plan International Cameroon is currently advertising for the position of 01 Encoder Service Provider based in Garoua.
This is a local position.

Dimensions of the Role

An Encoder is one of the key pivots of Sponsorship department. The incumbent, a  Service provider ensure the quality control of all documents exchanged between Sponsored Children and their Sponsor and also ensures their faithful encoding into Plan International’s coporate softwares.
Thanks to this, he or she greatly contributes to the achievement of Sponsor’s expectation (both in quality and with agreed deadlines) in line with the Sponsorship Commitments 5 to 10.

Role and responsibilities of Service providers

Encoders

A-Processing of SCU/SCI and Photo

• Save photos in a named file
• Quality control of SCI update/SCU questionnaire
• Quality control of photos
• Encoding of photos in CDPET
• Upload of encoded photos in Child Data (CD).
• Encoding of SCU/SCI  information from questionnaire in CD

B-Processing of new SCIs

• Save photos on a named file
• Quality control of SCI questionnaire
• Quality control of photos
• Submission of SCI information /profile
• Attribute new SC number on questionnaire
• Generate  CD pet extract
• Encoding of photos in CDPET
• Upload of encoded photos in CD.
• Encoding of SCI information from questionnaire in CD

C. Processing of CMSC /GMSCs

1. Mail merge
2. Edit/proofread C/GMSC narrative and FWL/DFWL
3. Upload C/GMSC and FWL/DFWL into CD

D. Tracking of incoming and outgoing

• Sorting of incoming letters and small gifts per PUs. Prepare incoming letters for translation.
• Sorting of translated letters and small gifts after tracking and package per PU, dispatch to the different PUs
• Sorting of all processed SCI/SCU questionnaires after encoding and dispatch to various PU
• Filing of all photocopied copies of outgoing letters to NOs in their respective chronos  Per PUs

E-Outgoing Communications to NOs

• Received all outgoing communications from the PUs and do control with the use of mail delivery slip to ensure that all communications mentioned on the slip. 
• Ensure all processed communications are prepared by sorting per NOs, prepare AWB#s for dispatch to NOs once a month
• Ensure all communications (C/GMSC), and SCU/SCI questionnaire are prepared and dispatched to the PUs after processing.

Dealing with Problems:

• Proactivity is highly needed for the job
• S/he should work under pressure especially during SCU/SCI campaigns and other peak periods.
• Be able to work well in a team and communicate
• Maintain effective, positive and professional relationships with all stakeholders
• Be proactive
• Fast learner and interest in self-development.
• Respect of deadlines
• Discipline and respect for others

Key relationships

• Keeps and maintain medium contact with children, their families and communities
• Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

Technical expertise, skills and knowledge

Essential

Qualification and Experience

• GCE A/Level, BAC or its equivalence.
• Knowledge on Plan International is an added advantage.
• With at least 1 year of experience in Social Work or community development.
• Be able to speak French. Ability to speak the local language of the assigned zone will also be an added advantage.
• Has experience in working with children (boys and girls)
• Excellent written and verbal communication skills.
• Resident in Garoua

Skills

• Excellent computer skills
• Time management skills
• Team building and coaching skills
• Conflict resolution and negotiation skills
• Good communication (oral and written) skills.
• Mastery of all sponsorship processes and procedures.
• Self-management skills
• Effective team player

Behaviours: 

• Maintain effective, positive and professional relationships with all stakeholders
• Be proactive
• Broad knowledge and interest in Program/Sponsorship activities
• Fast learner and interest in self-development.
• Respect of deadlines
• Discipline and respect for others
• Patient, adaptable, flexible, able to improvise and remain responsive under pressure.

Desirable

• Empathy on issue affecting children rights and equality for girls
• Good planning and organizational abilities
• Team work
• Integrity  and Humility
• Promoting high performance
• Open to feedback and willing to try new approaches and processes
• Team spirit.

Physical Environment
This position entails 70% travelling time within Plan offices and communities in the Program Units with 30% of the time on office related activities.

Next step

To apply for this job, kindly click on “Apply “. Your application should include:

• A Covering letter
• A Comprehensive CV including details of three referees, one of whom should be your current or most recent supervisor

Location: Garoua

Closing date: 18/11/2018

NB: The shortlisting and the interview will be done progressively as the applications are received.

Plan International Cameroon operates in an equal opportunity environment and actively encourages diversity. Only applications received in French or English will be treated and only shortlisted candidates will be contacted.
Plan international has a safeguarding children and young Policies and gender equality policies that are integral part of the recruitment process.