BRITISH HIGH COMMISSION YAOUNDE

View Vacancy - 10/17 YAO Butler

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category: Foreign and Commonwealth Office (Operations and Corporate Services)

Job Subcategory: Estates

Job Description (Roles and Responsibilities)  

Reporting to the Residence Manager, the Butler is responsible for ensuring the smooth running of the household and the servicing of the High Commissioner and their guests. They will learn the personal preferences of the High Commissioner and ensure that the Residence facility and services are delivered in a proactive, discreet, timely, thoughtful and unobtrusive manner. They supervise the work of contract gardeners and other outsourced staff ensuring the property and the service provided are of a high standard and cost efficient.

The British High Commissioner’s Residence is a representational property and is used to promote the UK and to host VIP guests.

Main purpose of job

• To ensure guests and clients receive excellent service
• To supervise external service providers and suppliers when working on the Residence premises including casual staff hired for receptions.
• To support Residence Manager in the management of the Residence including in the areas of maintenance, administration and budgeting

Roles and responsibilities:

Guest Services

• Welcome guests to the Residence and ensure their comfort, safety and ability to conduct business
• Personally serve principals, guests and clients as appropriate

Events

• When requested, liaise with organisers and ensure a comprehensive brief is taken. Interact with Residence Manager on costing; staffing; hiring of suppliers; layout and requirements
• Ensure the Residence is prepared according to the agreed brief
• Brief casual staff hired to serve at events and run the bar 

Supervision

• Provide guidance in etiquette, protocol, and appropriate housekeeping and service standards
• Supervision of maintenance, repairs and improvement projects
• Overseeing the work of casual staff. Guide and lead them to carry out their jobs in a positive, motivated manner.

Administration

• Comprehensive annual stock take of residence inventory with the Residence Manager’s supervision
• Monthly drinks inventory check and reconciliation with Residence Manager
• Monitoring the stock of cleaning materials and request replacements when at minimum stock levels.
• Set up a system for issuing & return of Residence equipment and stocks for official use at the office and any other location
• Cleaning of the public areas of the residence with special responsibility for the gym
• Promptly record and report to the Residence Managers any damages to residence items or any needed maintenance works.
• Manage the wine cellar – keep a stock of suitable wines and beverages and liaise with the Principals and Residence Manager in selecting. Perform monthly stock take with residence Manager
• Liaise with Residence Manager print menus, place  and name cards

High Commissioner - Personal Service

• Manage the provision of personal housekeeping services to the High Commissioner and his/her personal guests for non-official events.   

Essential qualifications and experience  

Certificate/Diploma in household & property management / hospitality and residential service

Experience as a Butler in a diplomatic residence, boutique hotel or private home of similar standing, with excellent references and a track record of expertise in:

• Service of high quality food and beverages
• Staff supervision
• Events management
• Maintenance & repairs
• Computer literacy
• Light food preparation

Desirable qualifications and experience: Knowledge of wine and food; able to do basic maintenance such as changing light bulbs, using a drill etc.

Required competencies: Changing and Improving, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service

Application deadline: 13 November 2017

Grade: S2

Type of Position: Fixed Term

Duration of Post: 24 months

Region: Africa

Country/Territory: Cameroon

Location (City): Yaounde

Type of Post: British High Commission

Starting monthly salary (): 209 568 CFA

Start Date: 2 January 2017

Other benefits and conditions of employment  

• Housing Allowance of 60 996 CFA
• Transport Allowance of 32 884 CFA
• Unsociable Working Hours Allowance of 15 000 CFA

TO APPLY 

All interested candidates are invited to apply online through the following link: Butler