BRITISH HIGH COMMISSION YAOUNDE

Vacancy - Vice Consul Cameroon, Chad, Equatorial Guinea and Gabon (02/19 YAO)

Job Category: Foreign and Commonwealth Office (Policy & Political roles)

Job Subcategory: Consular

Job Description (Roles and Responsibilities)  

Main purpose of job: To lead on providing consular services and assistance to British nationals in Cameroon, Chad, Equatorial Guinea and Gabon, in line with the standards set out in our publication "Support for British Nationals Abroad: A Guide.

Roles and responsibilities / what will the jobholder be expected to achieve:

Providing consular assistance to distressed British Nationals (BNs) across Cameroon, Chad, Equatorial Guinea and Gabon, by leading on high profile/complex cases and providing support for team members and honorary consuls on all other cases:

• Leading on complex/high profile assistance cases including cases involving vulnerable British nationals. Assistance work includes issues such as international parental child abduction, deaths, lost or stolen passports, mental illness, missing persons, rape/sexual assault, victims of serious crime; and cases with media/UK parliamentary interest;
• Meeting consular business targets, promptly recording casework on our case management system and submission of monthly statistical returns;
• Acting as Emergency Passport Working Stock Custodian and carrying out HM Passport Office DVA checks and approving Emergency Travel Documents (ETDs).

Staff and Resource management:

• Oversight of the Consular elements of  the work of 1xA2L and 1xA1L member of staff in accordance with FCO Guidance;
• Management of Honorary Consuls in Douala, Ndjamena, Libreville and Malabo.
• Management checks in line with audit specifications;
• Management and profiling of section budgets ensuring full spend is achieved within the financial year.  Putting together business cases for future financial year budgets.

Liaison with local authorities and outreach to partner organisations:

• Active outreach to partner organisations (other embassies, NGOs, charities, and other civil society groups) to establish further sources of assistance for British nationals;
• Organise visits, seminars and events to engage stakeholders on key areas of policy;
• Identify and lobby authorities on key issues;
• Delivery of consular prevention communications campaigns and targeted influencing projects.

Support Cameroon, Chad, EG and Gabon network crisis preparations:

• Lead on consular elements of BHC Yaoundé’s Crisis Management Plan (CMP);
• Participation in Post consular crisis team; organisation and participation in crisis exercises;
• Provide crisis training to consular volunteers in the CMP as appropriate.

Wider Sub Saharan Africa network support: 

• Once established in the role as a practitioner level consular officer provide support and resilience to the wider Sub Saharan network with a focus on smaller posts in francophone Africa.

Essential qualifications, skills and experience 

• Good communication skills; IT ability; English and French
• Excellent all-round communication skills to manage customer expectations and deliver difficult messages;
• Calmness under pressure;
• Confidence and authority when dealing with senior colleagues/local authorities;
• Ability to research and follow guidelines, and to plan and prioritise effectively;
• Ability to work well with others - to build and maintain relationships with customers and stakeholders;
• Experience of supporting and developing staff.

Desirable qualifications, skills and experience

• Line-management experience

Required competencies 

• Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace, Demonstrating Resilience

Application deadline: 19 February 2019

Grade: B3 (L)

Type of Position: Fixed Term

Duration of Post: 24 months

Region: Africa

Country/Territory: Cameroon

Location (City): Yaounde

Type of Post: British High Commission

Start Date: 15 April 2019

TO APPLY 

All interested candidates are invited to apply online through the following link: Vice Consul Cameroon, Chad, Equatorial Guinea and Gabon