WORLD BANK 

IT Support Assistant

Location: Yaoundé, Cameroon Country Office 

GENERAL DESCRIPTION

The main duties of this role are defined around first level IT client service within the country office and follow task norms associated with ITL standards for helpdesk service. Additional tasks include IT training for clients, asset management, and hardware repairs. This role requires frequent interaction with client, desk-side IT coaching, and has a limited network administrator role. This an entry level, IT support role-where candidates are expected to have a minimum of 1 – 3 years’ experience. Recent university graduates who have attained a bachelor’s degree in areas of IT or related discipline, are encouraged to submit CVs for consideration.

DUTIES AND ACCOUNTABILITIES:

• Provide standard support for mobile devices including smart phones, tablets and laptops computers
• Provides office level network administration, including routine troubleshooting, maintenance and hardware/software upgrades
• Installs, configures, and supports Bank-standard hardware and software
• Provides technical support to office staff and visiting missions
• Ensures that World Bank information and IT systems are protected in a manner consistent with information security policy, procedures and standards
• Provides direction, support and training to clients. Help clients slove IT problems
• Facilitates preparation for video conferences and other collaborative-activities, such as Webex sessions
• Managers all local IT assets and assist clients to manage data.

ESSENTIAL COMPETENCIES:

• Information Technology diploma or university degree, preferably in computer Science or related area, plus a minimum of 1 – 3 experience providing IT support or facilitating IT training in an end-user environment
• Express thoughts and ideas effectively in oral and written communications in English
• Works with technical material and translates material into layperson’s terms
• Ability to analyze iformation and draw accurate conclusions
• Ability to apply problem solving strategies to evaluate and solve problems effectively
• Copes effectively and is productive under work stress
• Shows an understanding of other people’s concerns, motives, feelings, strengths and limitations
• Ability to work cooperatively and collaboratively in a virtual team environment
• Proficient knowledge and understanding of effective practices for dealing with clients in a variety of situations
• Ability to provide basic assistance and training to other staff members
• Basic ability to ensure the efficient operation of network components.

To apply, qualified candidates are requested to send their CV and letter of interest to recruitafit@worldbank.org

CVs and letters should be submitted in English. 

In the subject line please indicate Cameroon position. 

The deadline for applications is approximately 01 May 2018.

Applicants should include their primary email address, mobile phone number, and an explanation of how their university studies and previous work experience has prepared them for this position. 

Only shortlisted candidates will be contacted.