WORLD BANK GROUP

FACILITIES ASSITANT

2 years Term Appointment

Location: Yaoundé, Cameroon

Background

The Facilities assistant reports to the resource Management officer (RMO) and works closely with the Administrative, IT, and security teams. The Facilities Assistant supports the maintenance of Yaoundé office building. He/she conducts daily rounds of the building throughout the day to report and identify facility issues and propose solutions to solve them.

The Facilities Assistant assigned responsibility for some administrative and security functions.

The Facilities Assistant coordinates the pool of drivers.

The Responsibilities will include:

Ensure all Facilities related issues are promptly resolved either by contacting the onsite building operations and maintenance contractor, or WB’s external contractors depending on the nature of the problem. Maintain a log of resolutions with issue type, contractor and actions taken, acceptance by the staff member who brought issue to light, close of service ticket. Serve as the first contact person for all facilities related inquiries and ensure that all requests are handled in an efficient timely and smooth manner. Follow up with contractors when an immediate solution is not possible, or in case of a force majeure. Follow up with respective service providers on scheduling maintenance services and ensuring that those take place regularly, in accordance with the conditions stipulated by the respective contract. Conduct routine maintenance rounds of the building to ensure that all mechanical, electrical, plumbing systems, fire and safety systems and security systems are functional. Check on cleanliness of premise and on toilet supplies and adjust if necessary. Have meeting when necessary with cleaning and gardening site managers. Maintain the building signage and AutoCAD drawings up-to-date. Participate in meetings at a frequency to be determined with the resource Management Office service providers’ representatives. 

Qualifications

• Minimum high school diploma. Strong client focus, responsive, proactive, solution-oriented. Ability to listen to, assess and appropriately respond to needs conveyed by client.
• Enjoys helping others, adaptable.
• Empathy and the ability to provide practical and emotional support during transition and times of crisis.
• Cultural sensitivity and the ability to work in a multicultural environment.
• Excellent interpersonal, communication and presentation skills.

Applications:

For the full position description and selection criteria for this vacancy, qualified candidates are requested to submit an electronic application at the World Bank careers website www.worldbank.org/careers. Once on the site, click on > employment opportunities > Professional & Technical > job number 171774.

The World Bank Group is committed to achieving diversity in terms of gender, race, nationality, culture and educational background.

Individuals with disabilities are equally encouraged to apply, only short-listed candidates will be contacted.

Closing date is October 18, 2017.

Only shortlisted candidates will be contacted.