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Online Chat Support Specialist  

12-12-2017

Particulier

(lieu non précisé)

826

CDI

0

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Our Online Sales Chat Representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. This position will be responsible for being the face of our company Corporama inc. by providing excellent sales and service to our customers through phone, chat and email.

Job duties:  

  • Support company directives to promote Legendary Customer Service 
  • Wear your smile through the phone 
  • Develop strong customer relationships and will be responsible to respond to customers through phone, e-mail and chat 
  • Manage the resolution process for all customer related issues 
  • Make a deliberate display of proficiency by being positive and with a proactive personality in every communication with our customers  
  • Inform customers of current promotions and new or updated products  
  • Be a communicator at heart, who appreciates how the right words can soothe over the really bad situations 
  • Consistently follow-up on our sales funnel to close sales and offer assistance to our customers in the buying process
  • Generate new and repeat sales by providing product and technical information in a timely manner  
  • Determine customer requirements and expectations in order to recommend specific products and solutions   
  • Recommend alternate products based on cost, availability or specifications
  • Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles  

Requirements

  • Be a holder of a bachelor degree marketing, communication, modern English, trade or e-commerce. An associate’s degree may be sufficient
  • Be extremely fluent in English. Applicants should have done English studies
  • You must possess a laptop while applying
  • No experience required.

RECORDS TO BE PROVIDED: 1 CV, MOTIVATION LETTER picture and CNI sent to the email adress cyrilledjonang@gmail.com



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