Peace Corps Cameroon
Personal Service Contract Statement of Work
Position: Training Manager
Supervisor: Director of Programming and Training (DPT)
Under the direct supervision of the Director of Programming and Training (DPT), the Training Manager (TM) is responsible for: the development, preparation, implementation, monitoring and evaluation, and reporting of Pre-Service Training (PST), select In-Service Trainings (ISTs), Completion of Service (COS) training, workshops and other training activities for Trainees and Volunteers, in addition to staff training and staff development. The TM is also responsible for the recruitment, selection, training, and management of the training team. The work of the TM is both administrative and programmatic.
The TM may be required to live outside of Yaounde for the duration of PST (up to 12 weeks), and will be required to travel as needed to support training events or other Peace Corps (PC) needs. The TM may need to travel internationally to trainings provided to Peace Corps staff. The TM may also be required to work outside of, or in addition to, normally scheduled hours to support training events and other needs.
The TM will have the following roles and responsibilities:
- Training Design, Implementation and Management 50%
- Leadership & Coaching 30%
- Safety and Security 20%
Training Design, Implementation and Management 50%
- Designs and delivers a training program, in collaboration with the Program team, which is integrated, incorporates the principles of experiential and adult learning and adheres to Peace Corps' philosophy towards training.
- Provides clear direction to and engages the training staff in the planning and implementation of PST.
- Manages pre-training research, specifically to perform protocol, review training venues and all lodging/housing arrangements.
- Works closely with appropriate Peace Corps Staff to ensure training events address learning competencies across all organizational units (Programming, Administration, Safety and Security, Medical).
- Assists in the development of training budgets and is ultimately accountable for respecting authorized training budgets, in collaboration with the Financial/Contracting team.
- Works in coordination with the administration team to collect of proforma invoices, drafts budgets, and monitors the purchase of goods and services for training events and activities. Keeps accurate records to account for all financial transactions. Works closely with the Director of Management and Operations (DMO) to ensure all Peace Corps policies and procedures are followed.
- Monitors and evaluates specific and broad-based training curricula using a variety of methods including observation, surveys, testing, and interviews.
- Helps design, plan and deliver the Training Design Workshop (TDW) and the Training of Trainers’ workshop (TOT) for all training staff.
- Keeps an up-to-date library of training resources that is well organized and accessible.
- Monitors and assists in the development of new training material and update existing material as needed.
- Assists in the planning and implementation of all community-based training components so that they meet specific training objectives that are understood by all parties involved.
- Drafts and assists the DPT with the completion of the all training reports for submission to staff.
- Develops and monitors standards of professional conduct and policy which are clearly explained to each training member before the signing on contracts.
- Manages and oversees all training full-time, part-time and support staff.
- Performs other duties as directed by the DPT or CD.
Leadership & Coaching 30%
- Delivers high energy training events (i.e. TDW, TOT, PST) that encourages accelerated learning and engagement. Provides leadership which establishes and maintains a healthy productive team spirit among all those involved in training.
- Inspires, motivates and provides support to the training team and Trainees.
- Provides clear direction and support to the Logistics Coordinator, Language and Culture Coordinator, Language and Cross-Culture Facilitators, and all other training members to ensure PST and other training events are well designed and efficient.
- Serves as a training resource to all staff. Provide regular feedback to develop the training skills of the staff. Provide periodic staff development workshops as needed on topics identified with the staff.
- Supports trainers in session plan development and delivery and how to engage Americans in the learning process. Observes training staff during sessions and provides useful feedback and constructive criticism.
- Ensures that the entire training staff and Trainees have a complete understanding of Peace Corps policies, performance objectives, and integrated training design.
- Provides expertise and leadership in counseling Trainees and staff. Serve as a model in giving and receiving feedback.
- Identifies and reports to the Program team related to Trainees of special concern or who seems to be having trouble adjusting to or performing in PST and other training events.
- Recommends, in coordination with the Program team, to the DPT and CD all Trainees that should or should not swear-in as Peace Corps Volunteer with supporting behavioral documentation.
- Ensure that the language program tests all Trainees' language learning progress regularly and according to the competencies taught, and that the entire Training staff and Trainees understand the purpose and objectives of the oral proficiency interview format used throughout the PSTs.
- Drafts training staff performance evaluations at the mid-point and at the end of each PST. Conduct written evaluations of all Coordinators and ensure that each Coordinator in turn performs written evaluations of his/her staff.
- Ensures that all persons visiting the training site are briefed on the status of the training and the training site regulations. Explain the visitor's role and any other matters pertinent to the visit.
Safety and Security 20%
- Works closely with the Peace Corps Safety and Security Manager to ensure all aspects of training are safe for Trainees, staff, and PCVs.
- Works with Safety and Security Manager to develop and maintain working relationships with police and community leaders to ensure the safety and security of Trainees and Volunteers.
- Participate in the Emergency Action Plan (EAP) simulations and implementation of EAP events during actual emergency situations; and
- Train a back-up person to perform essential duties, and designate the back-up to all staff and Trainees before an absence of more than 3 days.
- Employ appropriate measures to ensure the safety and security of all PCVs.
Occasional Money Holder
The TM may be required to courier cash and/or purchase orders to various vendors who furnish supplies and/or services to training sites, or other locations as directed by the Contracting Officer. The TM may also be required to courier cash to PC Trainees or Volunteers. The TM will not be functioning as a procurement or disbursing official but will only be acting as an intermediary between the Contracting or Disbursing Officer and the recipient. In the case of dealing with vendors, the TM will not exercise any procurement discretion concerning the supplies or services to be purchased or the cost limits of these purchases; these will be determined by the Contracting Officer.
Education: University Bachelor’s degree plus a minimum of FIVE years of related work experience.
Prior Work Experience: Minimum of 5 years of related work experience, preferably with American or other international non-governmental organizations, and preferably organizations that achieve their mission through volunteerism. Related work experience to include: event planning, training planning, budgeting, monitoring and evaluation, managing volunteers or staff, designing training programs and/or workshops, training session design and delivery. Minimum of 3 years’ experience in supervising or coordinating staff.
Language Proficiency: Fluency in both English and French. Excellent written and oral skills in English and French.
Knowledge, Skills, and Attitudes:
- Skill as a trainer, facilitator, and mentor in a cross-cultural setting
- Skill and ability to deal with personnel management issues: recruitment, training, evaluation, and development and leadership of a team or group.
- Skill in training events management
- Proficiency in use of the internet and with Microsoft programs: Outlook (email), Excel, PowerPoint. Word, etc.
- Ability to work successfully within a multi-cultural office.
- Strong communication and interpersonal skills, conflict management skills, diplomacy and tact with staff, Volunteers, Trainees, community members and members of government.
- Ability to work independently and proactively.
- Ability to maintain confidentiality and a strong sense of integrity.
DESIRED QUALIFICATIONS: A strong knowledge of Peace Corps, its mission, and its approach to development. Highly organized, analytical, logistics oriented, and professional with an ability to successfully network on behalf of the Program.
HOW TO APPY:
Please submit a cover letter, a resume, and salary history to firstname.lastname@example.org with Training Manager in the subject line, by November 18th.
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