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Job Title : E-Commerce SALES ASSOCIATE

General Purpose : To assist customers in finding and purchasing the required merchandise in a retail environment. To encourage customers to purchase products. 

Main Job Tasks and Responsibilities

  • Welcome customers
  • Find out the customer's needs
  • Recommend, select and help locate the right merchandise
  • Assist shoppers locate the products and goods they desire
  • Answer customer queries regarding the store and the merchandise
  • Make suggestions and encourage purchase of products
  • Provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options
  • Receive and process cash, check cards and charge/credit payments
  • Provide change and receipts
  • Bag or package purchases
  • Maintain sales records
  • Place special orders
  • Stay current with sales prices
  • Look out for shoplifters; responsible for security within the store as well as watching out for fraudulent credit cards etc.
  • Arrange and display merchandise
  • Keep the store clean and tidy; this includes mopping and hovering
  • Take stock inventory / Requisition new stock
  • Participate in stock management and control
  • Stock shelves with goods
  • Work within established guidelines with brands
  • Attach price tags to merchandise
  • Receive and store stock.

Education and Experience

  • Minimum HND or BTS Minimum in Communication/Trade/Marketing/Sales
  • Knowledge on IT and MS Office tools
  • Knowledge of customer service principles and processes
  • Knowledge of sales principles
  • Relevant product knowledge and training
  • Experience in a retail, customer service or sales environment
  • Basic business administration knowledge

Key Competencies

  • Good communication skills
  • Customer service orientation
  • Patience
  • Adaptability
  • Initiative
  • Persuasiveness
  • Stress tolerance
  • High energy level
  • Integrity
Personal Requirements
  • Have an engaging and friendly personality
  • Confident personality
  • Must be polite and helpful
  • Must be physically fit
  • Possess detailed understanding of area of sales i.e., fast moving goods etc.
  • Knowledge of inventory techniques
  • Be smart in appearance and eloquent.

Contact :

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